Contact Us

We’re here to help.

Whether you have a question before placing an order, need an update about a delivery, wish to request a return or are experiencing a problem with your pen, contact us and we will do our best to resolve it.

Email

support@filupen.com

We aim to respond within one business day, Monday to Friday, excluding UK bank holidays.

Returns

If you wish to request a return, email support@filupen.com before sending the product.

We will confirm whether the return is eligible under our Returns & Refunds Policy and provide the correct return address and instructions.

Nothing in this process affects your statutory consumer rights, including your rights where a product is faulty, damaged or not as described.

Business details

Legal name: Filupen
Trading name: www.filupen.com
Address: 48 Beaumont Court
London E5 8BG
United Kingdom