Shipping & Delivery

Delivery cost

Standard delivery is free on every order. There is no minimum spend, and no standard shipping charge will be added at checkout.

Where we deliver

We currently deliver only to addresses within the United Kingdom.

We do not currently accept international orders.

Processing time

We aim to process orders within 1–3 business days.

You will receive an order confirmation email after placing your order. Once your order has been dispatched, we will send you another email containing tracking information where tracking is available.

Business days are Monday to Friday, excluding UK bank holidays.

Estimated delivery time

After your order has been processed and dispatched, delivery normally takes approximately 3–7 business days.

Most orders arrive within this timeframe, but delivery dates are estimates unless we have expressly agreed to a specific delivery date.

During periods of high demand, carrier disruption, severe weather, public holidays or other circumstances outside our reasonable control, delivery may take up to 14 business days after dispatch.

Unless we agree otherwise, your order will be delivered without undue delay and no later than 30 days after the contract is formed.

Split shipments

Some products may be dispatched from different warehouses or fulfilment partners. Items from the same order may therefore arrive in separate packages and on different days. For example, a 3D pen and additional filament may be shipped separately.

You will not be charged additional delivery fees because an order is divided into multiple shipments.

If only part of your order arrives, check your dispatch emails and tracking information. Please allow the remaining package to complete its stated delivery period before contacting us.

Delays

If your order has not arrived within 14 business days after dispatch, contact us at support@filupen.com and include your order number.

We will investigate the delay with the carrier and keep you informed. If delivery is significantly delayed, you may have the right to cancel the order and receive a refund.

If we become aware of an event that may significantly delay your order, we will contact you as soon as reasonably possible.

Lost parcels

We are responsible for the goods until they are delivered to you, or to a person identified by you to receive them.

If a parcel is confirmed as lost, or cannot be delivered within a reasonable period after investigation, you may choose between:

• A replacement sent at no additional cost; or

• A full refund to your original payment method.

Nothing in this section limits your statutory consumer rights.

Incorrect or incomplete addresses

Please check that your delivery address is complete and accurate before submitting your order.

If you notice an error, contact support@filupen.com as soon as possible. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If a parcel is returned because the address supplied with the order was incorrect or incomplete, we will contact you. You may be required to pay the reasonable cost of reshipping the order to the corrected address.

We will not charge an additional delivery fee where the delivery problem was caused by us or by our fulfilment provider.

Import duties and charges

Customers ordering for delivery within the United Kingdom will not be required to pay additional customs duties or import charges beyond the total displayed at checkout.

If a carrier unexpectedly requests an import payment for a UK delivery, contact support@filupen.com before making the payment where reasonably possible. Include your order number and a copy of the carrier’s request so that we can investigate and resolve it.

If you reasonably have to pay an unexpected import charge to receive your UK order, contact us with proof of payment so that we can reimburse the appropriate amount.

Tracking information

Where tracking is available, we will send the tracking details to the email address provided with your order.

Tracking information may take a short time to update after dispatch. Carrier tracking estimates are provided by the carrier and do not constitute guaranteed delivery dates.

Contact

If you have questions about delivery or need help with an order, contact us at:

Filupen
48 Beaumont Court
London E5 8BG
United Kingdom
Email: support@filupen.com

Last updated: 26 August 2026